I had been tracking the progress of a couple suits I got from Indochino. It’s important that they arrive before the wedding, and if alterations are needed, it’s best I have them in my possession a week ago.
The suits shipped from China on Thursday last week. I watched as DHL tracking was slow to update no matter how many times I refreshed.
On July 27, I got my first update: The package arrived in the Cincinnati Hub and cleared customs.
But there it stayed.
Yesterday (by the time this posts), I saw another update: Shipment on hold.
I don’t want my shipment to be on hold. I want my suits! Calah wants me to have my suits!
So I took the advice of many redditors who had responded to other people who have had this issue, and I called DHL.
The number, appropriately, is 800-CALL-DHL.
I was given the option to have them call me back, but I found it suspicious that they didn’t tell me first how long I’d have to wait on hold.
I opted to wait.
Then I got the ringing tone and was connected to a person immediately. That was a relief.
The explanation I got was that the package was waiting for a connecting flight to Los Angeles, but all was still right because it wasn’t lost.
I shared that I had been hoping to get my suits today in case alterations were necessary, and the customer service person told me that while they don’t work on the weekend, she would tell them to get my suit to me on Monday.
I got a notification from DHL that the estimated delivery will be Monday!!!!
I’ll update you on what actually happens.