Category Archives: louis dejoy

Update on Lou DeJoy of No Man’s Desiring

I reached out to the seller of the tires I’ve been writing about that have been en route from San Diego for almost two weeks. Because that’s what Priority Mail gets you now. Two weeks between the largest cities in California with and no anticipated arrival date.

Credit to the seller through Amazon for giving an estimated delivery date for way later than reasonable Priority Mail transit time. Today is the upper bound of the delivery window, so I reached out to the seller. The last update I’d received from USPS was August 2.

The seller replied quickly and with heartbreaking statements. Here are just a few:

We checked the tracking on usps.com and we too see no movement. 

Unfortunately shipping and tracking seem to be not as smooth lately as they have been in the past. We have been in mail order for over ten years, and we have never experienced issues similar to those we are experiencing at this time. We have more items missing than we have ever had in the past. Packages are not moving as they usually do. Packages are not being scanned. Packages are being returned as undelivered or in the case of international, not getting into the countries they are addressed to.
...
We spend our days shipping and our evenings responding to messages and filing lost mail and claims with USPS!

This is absurd. This is a small business that has been operating for more than a decade and has relied on the Postal Service and for good reason. Now they’re being let down. And so are we.

But the scale of letdown is eye-opening. Packages returned as undeliverable, packages disappearing in the system without movement scans, and the hit of losing the trust of the public in being able to order goods for delivery.

This s awful.

But that last sentence: “We spend our days shipping and our evenings responding to messages and filing lost mail claims with the USPS!” brings it all together. That shouldn’t be a thing a seller should have to do. A lost package can happen. And Priority Mail includes some insurance by default.

But if USPS isn’t doing well as it is, the unreliable delivery is the body blow, and the insurance payouts are the uppercut that sends the organization flying across the ring for a knockout.

This has to stop. We need USPS to succeed. We need to be able to rely on mail delivery so we can vote. We need the mail.

I’ve contacted my representative and my senators. Contact yours. Let them know you’re fed up with Louis DeJoy and the new policies.

DO NOT LET THEM SILENCE YOU.

https://www.house.gov/representatives/find-your-representative
https://www.senate.gov/senators/index.htm

Lou DeJoy (of no man’s desiring)

It’s day five of no update from USPS and day six of it being late. It’s day nine since it entered the system in San Diego. Keep in mind we’re talking about travel distance of about 140 miles. Los Angeles is the biggest city in California, and San Diego is the second-biggest city in California. This is not going from Hemet, CA to Weed, CA.

So why is this happening?

Voter suppression!

Of course voter suppression.

I had started writing this post yesterday but felt I needed to do some more research into this guy. We know something has gone unusually awry because it’s bad enough for an investigation into the mail.

Not only does Louis DeJoy deny that he’s doing it to suppress votes despite being a big donor to the campaign of Donald Trump–the guy who has made a point to dunk on the USPS at every opportunity–he says following:

“Rather than sensationalizing isolated, operational incidents that I acknowledge can occur and have always occurred in a business of our size and scope, or attempting to impose unfunded mandates unrelated to any postal policies, I ask members of Congress to take action on this one legislative burdensome issue that will actually make a difference,” DeJoy said.

Sensationalizing? Isolated incidents?

Family members have told me about prescriptions lost in the mail. Friends have laughed about postcards that may never arrive. I STILL DO NOT HAVE MY TIRES.

But it’s OK because they are fully equipped to handle all election mail no problem. Because I guess it’s Opposite Day.

Postal Devilry Update

Tracking has not changed since I was advised of the continued delay on August 2. Remember how I was promised it would get here August 1? My email from USPS Informed Delivery said it would be arriving what was then today. It wasn’t even in the soon category for delivery. It was for that day.

So who is this Postmaster General guy who is stopping overtime and telling mail personnel to go on without grabbing everything? Here’s his bio from the USPS site:

https://about.usps.com/who/leadership/officers/pmg-ceo.htm

Also he was a huge campaign contributor to our current president who wants people not to vote by mail. I’m going crazy. More later on this.

I called the offices of my senators and my representative today to tell them to make sure to get rid of this guy. I recommend you do the same.

Return the Postmaster General to Sender

Yesterday I wrote a post entitled Send the Postmaster General Packing (https://thatshiphassunk.com/2020/08/03/send-the-postmaster-general-packing-enoughisenough-vote2020/), and I was happy that the government listened! The hearing will be on September 17 at 10am ET. Of course this is after my birthday, so I imagine that a dip in cards received will reflect birthday sentiment fraud or wisher suppression.

After my post was published, Forbes put up its own thing on the topic called House Committee Requests Hearing With New Postmaster General To Address Mail Delays (https://www.forbes.com/sites/tommybeer/2020/08/03/house-committee-requests-hearing-with-new-postmaster-general-to-address-mail-delays/#c36f89131b99.

Kinda wordy for a headline, but OK. Definitely not clickbait, so I’ll give them that.

Here’s the update on the status of my bicycle tires:

PC:https://www.petco.com/shop/en/petcostore/product/vita-bugs-34-live-crickets

We’re coming up on the time that it would take to walk to and from San Diego from when they said the tires would be delivered.

What I realized after I posted yesterday was that the Postal Service does explain the delay, and it was in line with the slack I was giving to them:

I understand some of my mail delivery may be delayed? Why?
Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. 

When will this happen?
This change is effective April 17, 2020.

How will this affect delivery of Priority Mail?
Priority Mail’s two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance.

https://faq.usps.com/s/article/USPS-Coronavirus-Updates-Expected-Delivery-Changes?r=8&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1

Obvious Problems:

  1. As we now know, “as a result of the Coronavirus (COVID-19) pandemic” is a lie. The Postmaster General is slowing it down.
  2. The slowdown will only be a day: “Priority Mail’s two-day and three-day service commitments will be extended to three days and four days, respectively.” This is fantasy. I was supposed to get the tires on August 1. It’s August 4, and the tires aren’t coming today.
  3. “Customers will continue to receive improved product tracking.” Setting aside that if it was improved a long time ago, it’s now a baseline for tracking, the last update I had was on August 2, and it was super vague!
Said Kanye, “I’ll be late for that!”

But at least there’s going to be a hearing about it next month. Maybe by then I’ll get my tires.

Send the Postmaster General Packing

I’m sure I’m not the only one who has gotten this update from the United States Postal Service: “Your package will arrive later than expected, (sic) but is still on its way. It is currently in transit to the next facility.”

But it was sent Priority Mail, and you promised it’d get here August 1! And it’s only coming from San Diego!

I’ve ordered a few things, and I’ve sent out a few things. Routinely, this is the type of message I find. While frustrated, I figured that it was due to safety precautions for COVID concerns. I am in favor of keeping people alive, and I can be inconvenienced if it means that that happens.

But then it started to go really awry. A package with new tires for my bicycle–something not inconsequential–purchased through Amazon in early July got lost in the mail. Not just lost in the mail but like it never entered the system. I contacted the seller to see if they had updated the label, and the seller assured me that the tires had brought to the post office with the label whose tracking number I had. Normally I’d have doubts about the seller, but based on how things have deteriorated, I’m now much more confident it is USPS’s fault.

Here’s a screenshot from today, August 3, 2020.

But then it got even worse: I got something I had been waiting for but in the dreaded WE CARE (but not enough) bag. I had supported an Indiegogo campaign for a silly, low-budget card game months and months ago. Here’s another instance where it wasn’t the shipper’s fault, but I got screwed.

If you’ve never received anything in a bag like this, consider yourself lucky (or overdue). This is the real text on the bag:


UNITED STATES
POSTAL SERVICE

WE CARE

Dear Postal Customer:

We sincerely regret the damage to your mail during handling by the Postal Service. We hope this incident did not inconvenience you. We realize that your mail is important to you and that you have every right to expect it to be delivered in good condition.

Although every effort is made to prevent damage to the mail, occasionally this will occur because of the great volume handled and the rapid processing methods which must be employed to assure the most expeditious distribution possible.

We hope you understand. We assure you that we are constantly striving to improve our processing methods in order that even a rare occurrence may be eliminated.

Please accept our apologies.

Sincerely,

Your Postmaster

I have many problems with this. First off: This bag is not only preprinted but also the right size for this type of padded envelope. This happens frequently enough that they have multiple sizes of this bad news! I received one of these in the past, but that was years ago, and I understood then. Now I don’t. Because the note states that it is to “assure the most expeditious distribution possible.”

But that’s no longer what they’re doing. That’s no longer they’re priority. Gone are the days of the acknowledged commitment: “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of
their appointed rounds.” (https://about.usps.com/who-we-are/postal-history/mission-motto.pdf)

I don’t say that as a curmudgeon but because of the reporting about how the Postmaster General is making the US Mail a garbage entity. Here’s a Forbes article from a little more than a week ago entitled Trump-backed postmaster general plans to slow mail delivery. More than plans–it’s the only thing whose delivery has sped up.

https://fortune.com/2020/07/24/usps-mail-delivery-postmaster-general-louis-dejoy-us-postal-service/

We’ve known awhile that Trump has wanted to sink USPS. Now he’s doing it. It’s an un-American activity that must be stopped.

This is a topic ripe for a John Oliver segment.